The VienerX Newsletter

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The VienerX team is heading to North Texas for the Telarus Partner Summit, where technology providers, suppliers, and channel partners will gather to share ideas, evaluate new solutions, and build the relationships that move the industry forward.

For VienerX, the trip has a clear purpose: to see innovation in action, introduce partners to our new Managed AI offering, and identify technologies and partnerships that can create greater value for our clients.

“We are looking forward to meeting with channel partners, both new and established, as the industry comes together in the Dallas area,” said VienerX Founder and CEO Wayne Viener. “These conferences give us the opportunity to see what is coming next, strengthen important relationships, and share the work we are doing in Managed AI.”

This will be VienerX’s third consecutive year attending the summit. Previous events produced meaningful conversations, stronger partnerships, and new opportunities, and the team expects this year’s conference to build on that momentum.

As technology continues to evolve, VienerX remains focused on staying ahead of the curve while maintaining a human-first approach to IT. Events such as the Telarus Partner Summit allow the team to evaluate emerging products, meet directly with the companies developing them, and determine which innovations can deliver practical results for clients and partners.

Viener and Chief Revenue Officer Shane Gossert will attend the summit at the Gaylord Texan Resort & Convention Center in Grapevine, Texas, from August 11 through August 13.

Follow VienerX on social media for updates from the event, and watch for a full recap in the next VienerX newsletter.

By: Wayne Viener

Imagine a single platform and a single screen where you can accomplish 90% of your daily work.

You can send emails, check your calendar, review accounting information, access meeting notes, search your CRM and cloud storage, and evaluate your brand posture from one command center using ordinary, conversational language.

It sounds like the AI promise we were all sold.

After years of waiting for that promise to become reality, I can finally say it:

The magic is real.

Moving Beyond a Familiar Platform

Call me a fan, a diehard, or a power user. The point is that I use ChatGPT more than the vast majority of people. Last year, OpenAI told me I ranked among its top 1% of users.

I had invested an enormous amount of time learning the platform, developing workflows, and incorporating it into my daily routine. Moving significant work to another AI system did not seem practical or particularly appealing.

That began to change when I started using GoodWeek, the managed AI platform with which VienerX serves as a founding partner.

I still use ChatGPT frequently, and it remains an important part of how I work. But for daily business operations, GoodWeek has increasingly taken the lead.

The reason is simple: it connects directly to the systems we already use to run the company.

Discovering the Central Hub

Integration is often treated as another item on a software feature list. In GoodWeek, integration changes the entire nature of the workflow.

Our team was initially cautious for two reasons.

The first was technical. GoodWeek makes significant claims about its architecture, security, and handling of customer data. As a founding partner, VienerX had the opportunity to work directly with the GoodWeek development team, participate in detailed engineering discussions, and independently review the platform’s technical documentation.

Before placing confidential company information into the system, we needed to know that the technology beneath the presentation matched the claims being made.

What we found gave us that confidence. The architecture did not merely support the claims. In several areas, it exceeded our expectations.

The second challenge was learning how to use the platform and understanding the full scale of what it could do.

Jordan, our Chief Brand Officer; Shay, a veteran member of our IT team; and I approached GoodWeek from different perspectives. As we tested the platform, the possibilities began to open rapidly.

The breakthrough was not simply the AI. It was the AI combined with direct connections to Microsoft 365, QuickBooks, Fathom, cloud storage, internal documentation, and the other applications we use every day.

Workflows that once required opening multiple systems, locating information, copying data, preparing an analysis, and switching applications again to send the result could now be completed from one place.

I could retrieve financial information from QuickBooks, compare it with internal company documents, prepare an analysis, and email the result to our accounting team in three prompts.

That is no longer an interesting AI demonstration.

That is a fundamentally different way of working.

The AI We Were Promised

Most AI tools are already very good at improving isolated tasks. They can draft an email, summarize a document, analyze a spreadsheet, or help develop an idea.

What had been missing was the broader vision: an AI system capable of working across the business rather than remaining confined to a single task or application.

GoodWeek is the closest platform I have seen to delivering that promise.

Its strength is that it was not built as an AI layer floating above the business. It does not attempt to bolt intelligence onto a legacy application or depend on a collection of disconnected chatbot integrations.

In many ways, the platform was designed in reverse.

It began with a practical question:

What tools are people already using to run their businesses?

From there, GoodWeek created a way for those systems to communicate through a common AI interface.

The result is a central operating hub that connects the applications, information, and workflows businesses already depend on. Instead of leaving data scattered across separate systems, it turns that information into immediate, actionable work.

This is what we were promised.

Not another chatbot. Not another tab.

One place to run the business.

The magic is real.

By: Jordan Viener and Shane Gossert

Last week, VienerX Chief Revenue Officer Shane Gossert joined technology partners from across the Mid-Atlantic for a fishing trip off the coast of Atlantic City, New Jersey. Hosted by Telarus and sponsored by NHC and Expedient, the event was designed to strengthen relationships, exchange market knowledge, and identify new sales partnerships.

For Gossert, a technology industry veteran with more than 20 years of experience, the smaller setting created opportunities that are often difficult to find at a traditional conference.

“Being on a boat with your peers for four or five hours naturally leads to deeper conversations,” Gossert said. “It was a chance to meet new people, reconnect with longtime colleagues, and revive partnerships that may have gone dormant.”

The trip also reinforced the value of in-person interaction in an industry increasingly built around Teams and Zoom meetings.

“There is still something important about being face-to-face,” Gossert said. “You can discuss the same subjects on a screen, but it is not the same as sitting with someone, reading the room, and shaking their hand.”

Gossert sees smaller gatherings and major industry conferences as serving different purposes. Large conferences are valuable for evaluating products, exploring new technologies, and expanding the partner network. Smaller events allow participants to spend more meaningful time together.

“For business development, I prefer the smaller events,” he said. “They are less structured, which makes it easier to speak with everyone. These events are really about mind share, trust, and relationship building.”

The Atlantic City trip was more than a break from the office. It was a reminder that technology partnerships are still built through personal connection, candid conversation, and time spent together.