The VienerX Newsletter

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VienerX is pleased to announce a strategic partnership with Technology Source, enabling Technology Source agents across the country to deliver VienerX Enterprise Technology Management services to their customers.

The relationship soft launched in November and expanded to the full network of more than 700 technology advisors in January. For Technology Source, the partnership fills a clear need in the channel. Agents wanted a strategic IT partner who could manage planning, leadership, cybersecurity, projects, procurement, installation, and ongoing support under one program.

Rob Olson, Chief Revenue Officer at Technology Source, recognized that gap and led the effort to bring VienerX into the portfolio.

“Our advisors are seeing more customers ask for complete IT leadership and support, not just tools or one-off services,” said Olson. “VienerX brings a comprehensive Enterprise Technology Management approach that lets our agents meet that need without becoming an MSP themselves. It strengthens the relationship between the advisor and the client.”

For VienerX, the partnership provides a national sales force and extended reach. The company currently serves customers in 22 states plus the District of Columbia and expects that footprint to grow through the Technology Source advisor community.

“I am excited to formally launch this partnership,” said VienerX CEO and Founder Wayne Viener. “Technology Source understands that IT success starts with planning and strategy, then follows through with execution, support, and training. Their advisors are trusted partners to their clients, and we are honored to be part of that relationship.”

The partnership includes an informational campaign for Technology Source advisors during January. Additional joint initiatives will follow throughout the year.

About Technology Source
Technology Source helps organizations reduce costs, improve operations, and enhance customer experience through best-in-class technology offerings. As a Technology Advisory Firm, Technology Source represents more than 500 providers across Managed IT Services, Cybersecurity, Telecom, Mobile, SaaS, Digital Marketing, and Analytics.

What is a Technology Advisor (TA)?

A Technology Advisor helps organizations choose, negotiate, and coordinate technology solutions that truly support the business. Rather than selling one product, the advisor represents multiple providers and guides clients to the best fit.

Within the Technology Source network, VienerX serves both as a Technology Advisor and as the only hands-on delivery partner focused on MSP and Enterprise Technology Management services. VienerX not only advises on planning and strategy, it also delivers the work, manages the environments, and supports long-term operations.

VienerX is widely recognized as the leading ETM choice when organizations compare Enterprise Technology Management to traditional MSP models.

If you are looking for a 17-inch business laptop, it may already be too late. One by one, the major manufacturers have removed 17.3-inch systems from their commercial lineups, shifting their focus to smaller, more standardized designs.

Here is the rest of the story - Over the last few years, the commercial laptop market has quietly collapsed around two screen sizes: 14-inch and 16-inch. 17+ inch laptops technically still exist, but they have largely disappeared from mainstream business buying. That shift was not driven by fashion or marketing. It was driven by pressure.

During COVID, manufacturers were forced to simplify. Supply chains tightened, factories slowed, shipping costs spiked, and component availability became unpredictable. In that environment, laptop vendors doubled down on the models that sold fastest and served the broadest audience. Fringe sizes were the first to go. Once production stabilized around a few efficient designs, there was little reason to bring those sizes back.

Display manufacturing accelerated this trend. Screens are no longer a PC-only component. They are now in cars, appliances, kiosks, medical equipment, and industrial systems. Panel makers pushed hard toward fewer standardized sizes that could be produced at massive scale with better yields. Sixteen-inch displays landed in a sweet spot. They delivered nearly the same usable workspace as older seventeen-point-three inch panels, thanks to thinner bezels and higher resolutions, without the cost, weight, and yield penalties.

Battery design and logistics reinforced the decision. A sixteen-inch chassis allows manufacturers to balance screen size, battery life, thermals, and portability in a way that still works for business users. 17.3” laptops consistently cross a line where weight increases, battery efficiency drops, and shipping, travel, and deployment become more complicated. At enterprise scale, those inefficiencies matter.

Windows 11 then locked the outcome in place.

Modern Windows assumes newer firmware, tighter security boundaries, and stricter driver behavior. That shift rewards predictability. Fewer chassis designs and fewer internal architectures make it easier for manufacturers and IT teams to validate hardware, peripherals, and drivers. As devices become more architecturally diverse, odd incompatibilities become more common, even between products from the same vendor.

The result is not a lack of innovation. It is convergence.

Sixteen-inch laptops became the largest size that still behaves like a laptop. Seventeen-point-three crossed into a different category, one that no longer fits the economic, logistical, and architectural realities of modern business computing.

Longtime partners Nextiva and VienerX have joined forces to produce a series of blog posts focused on Voice Over IP (VOIP). As a leader in the VOIP industry, Nextiva is excited to bring its expertise to the VienerX newsletter. Read an excerpt of the first edition below. The full blog post is available on the VienerX blog (link at the bottom of the excerpt).

Voice over Internet Protocol (VoIP) phone systems provide businesses a less expensive way to communicate than traditional landline service. But how much does VoIP cost? On average, most plans range from $15 to $50 per user per month.

Extra features, such automatic call recording, AI agents, and phone rental, can be added on to your plan for an additional fee–often $5 to $15 more per user per feature.

The total cost for your organization will depend on a number of factors, but overall, you can expect to pay much less than for traditional phone service.

Traditional phone systems come with major expenses. Aside from your pricy monthly phone bill, there are hardware and installation expenses. Setting it up can take months, and you are responsible for maintenance and repairs on the hardware.

VoIP, does not require any major costs upfront. VoIP pricing works on a subscription-based model. The exact cost depends on how many people use the system, which features you choose, and whether or not you need hardware. Unlike traditional Private Branch Exchange (PBX) systems, equipment costs are significantly lower. You mainly pay for service, not for hardware.

Most VoIP providers charge per user or per line, per month. This means that each employee (or device/extension) that needs a phone number or VoIP account gets billed individually. Instead of purchasing hardware based on capacity you may need in the future, you pay only for what you need. If you need to add more users, it’s easy to scale up.

Because VoIP is more flexible than traditional phone systems, its cost can vary widely based on how your business uses it. Here are the key factors that influence what your total VoIP cost will be

VoIP is typically billed per user, per month, but some providers offer pricing per line. Prices range from $15 to $50+ per user, per month, which means the more users you have, the higher the cost. However, many providers offer volume discounts so you pay less per user for larger teams.